HOW DOES IT WORK?

Earn 750 Points

and receive $5 Off

Earn 2,000 points 

and receive $7.50 off

Earn 3,500 points 

and receive $10 off

FAQ

How do I earn points?

  • Sign up for Loyalty by downloading the Viva Chicken App, creating a login and sign up.
  • When you make a purchase with your app or through online ordering using your loyalty credentials you will gain points automatically.
  • Ordering in store or by the phone, simply scan your app or give the cashier your phone number and earn points.
  • The app and your receipt will keep you updated on how many points you have earned.

What are the loyalty levels?

  • Aji Status – 750 Points – $5 (You earn 10 points per $1)
  • Huacatay Status – 2,000 Points – $7.50 (You earn 11 points per $1)
  • Rocoto Status – 3,500 Points – $10 (You earn 12 points per $1)

How do I view my transaction history?

Your Transaction History is located in the app.

1. Open your Viva Chicken App and select the top left navigation button.

2. Tap Order History You’ll see a list showing the date and full order total of all transactions made with the app.

3. You will find all of your orders listed. You will see how many points you earned per transaction on the paper receipt that is given to you during your visit. 

Can I redeem rewards at any Viva Chicken?

Yes! Our points can be earned at any Viva Chicken – we hope you visit all 13!

Can I earn rewards for purchases made without the app?

You are able to receive points by adding your phone number at time of purchase in any Viva Chicken location.

Do my points/reward money expire?

You will not lose any points as long as the account is active. If your account is inactive for 6 months, your points will expire. We will send an email before this happens. Most promotions will expire between 7 and 14 days after being added to your account – expiration dates will be outlined in all emails.

Can I earn points on online orders? Doordash?

  • You can earn points for any online purchase made though your Viva Chicken App or through online ordering using the login credentials you use for the App. Unfortunately, no points can be earned though doordash since they are a third party company.
  • If you make a purchase through online ordering and “check out as guest” you will not receive points for that purchase.

Can I receive points when purchasing with a gift card?

No you will not receive points for the purchase of a Viva Chicken Gift Card in store. 

How many points can I earn per visit?

You can earn 500 points per visit. 

       

SPECIAL PERKS

FIRST TO KNOW

As a Viva Points member you will be the first to know about anything new and any special promos.

BIRTHDAY REWARDS

As a Viva Points member you will receive a Free Churro on Your Birthday Week! Happy Birthday from Viva!

SURPRISE REWARDS

As a Viva Points member we will send you gifts just because – an added bonus to being a loyal Viva fan.